Harford County's Best Family Fitness Center

Frequently Asked Questions

Membership

1. How many adults are allowed on a membership?
We allow two adults on a membership. An adult is anyone over the age of 22. We do, however, have an out-of-town college membership that is very affordable.

2. Do you offer corporate rates?
Yes, we have several discounted rates available. Please contact a membership representative for more information.

3. What is the best way to get started on a workout program?
We offer a Road-2-Success plan to all of our new members. This is an opportunity to meet with a fitness specialist and discuss your goals and set you up with a road map for success.

4. Are group fitness classes included?
Yes, all of our regular group fitness classes are included on your membership.  We have over 90 group fitness classes per week, which is more than any other club in Harford County.  Classes that other clubs charge extra for such as PiYo, Barre, Tabata, and Hot Yoga are all included with membership at The Arena Club!  If you are interested in more individualized attention, The Arena Club also offers small group personal training and individual personal training at an additional fee.

5. Are your pools open year round?
Yes, our pools are open year round and they are heated.

6. Can I bring a guest?
We understand that sometimes you might want to invite a guest to see all that The Arena Club has to offer. Members may bring a guest for the day for $15.00; $10.00 senior rate. Guest policies apply.

7. What is considered a couple membership?
A couple membership is two adults living at the same address. Proof of address is required.

8. What credit cards do you except?
We accept Visa and Mastercard.

9. Do you have pool-only memberships?
Our memberships are all-inclusive and provide access to pools, club, group fitness, and programming. 

 

Billing

1. What am I being billed for?
Your monthly bill will include your membership fees for the current month as well as any programs, personal training, or house charges that you make in the prior month.

2. How Does the Arena Club handle their billing?
We electronically charge your account monthly including all house charges. We bill the account that you have on file the beginning of each month.

3. What if I need to change information on my account?
You can change your basic information including your billing method online via our member portal. You will need your member number to activate your account and make the necessary changes.

4. What if I need to add or remove someone from my membership?
You will need to come in person to add or delete someone from your membership. The person that is coming off the membership should be on their for a minimum of one year, unless you are switching one member for another member.

5. How do I cancel my membership?
Once you have fulfilled your original contractual obligation, ALL CANCELLATION REQUESTS MUST BE COMPLETED IN PERSON OR MAILED TO THE ARENA CLUB BY CERTIFIED MAIL. YOU MUST CANCEL YOUR MEMBERSHIP 30 DAYS PRIOR TO THE NEXT BILLING DATE.  There are no exceptions to this policy.

If you have paid your membership in full at Point of Sale, you will receive a renewal contract in the mail prior to the end of the contract. Please contact the club and let us know what your intentions for continuing your membership will be.

6. What is a membership freeze?
If you are not able to use the club for medical reasons The Arena Club will allow you to place your account on a medical freeze. You will need to provide verification from a doctor, to freeze your account. There is no charge for a medical freeze as long as a note from a physician is provided. Your dues will resume at the end of the obligation period stated on the contract. If you are under the original terms of your contract, your contract will be extended to complete the one year obligation.

If you are freezing you account because you will be out of town for more than 30 days your membership can be placed on “inactive freeze”. Inactive freeze will be a charge of $15.00 per month. If you are under the original terms of your contract, your contract will be extended to complete the one year obligation.

7. How do I contact The Arena Club billing?
Please contact our accounting department at 410-734-7300 or email billing@thearenaclub.com.